Effective Date: 19.04.2025
This Refund & Cancellation Policy governs all transactions processed through RinxaPay.com, operated by RinxaPay Services.
📌 General Policy
Once a transaction has been successfully processed and the amount is credited to the registered beneficiary’s bank account, no refund or cancellation will be possible. This applies to all payments made towards:
- Rent
- Security deposits
- Maintenance charges
- Tuition fees
- Utility bills
- Vendor payments
- Service-based transactions
RinxaPay is a payment facilitation platform and does not hold or delay payments once processed. Hence, refunds are only applicable if a transaction is still pending or has failed but the amount has been deducted from the source.
🕒 Requesting a Refund or Cancellation
If you have made a transaction on RinxaPay and wish to cancel or request a refund, you must:
- Send an email to support@rinxapay.com
- Within 1 hour of completing the transaction
- Include the Transaction ID and valid reason for cancellation
Requests submitted after 1 hour will not be entertained unless the amount has not yet been credited to the beneficiary.
💰 Charges on Refund/Cancellation
For every valid refund or cancellation request, the following charges will apply:
- 2% Refund/Cancellation Processing Fee
- Convenience/Platform fee (originally charged during transaction) will not be refunded
⏳ Refund Timeline
Once your cancellation request is verified and approved:
- Refunds will be processed within 7 working days
- The refunded amount will be credited to your original payment method
Refund initiation is subject to the confirmation of:
- Payment not being settled to beneficiary
- Transaction not being flagged for suspicious activity
- User’s compliance with platform’s Terms & Conditions
⚠️ Important Notes
- RinxaPay does not offer partial refunds once a payment is credited in full to a beneficiary.
- Transactions made in violation of our Terms of Use are not eligible for refunds.
- Self-transactions or circular payments to your own accounts are strictly prohibited and non-refundable.
📩 Contact for Refunds
For all refund or cancellation-related issues, please contact:
RinxaPay Services
📧 Email: support@rinxapay.com
📞 Phone: +91 7566768911